Improve Customer Service
I'm your customer for few months now. I wanted to avail the yearly renewal plan for $150, but it was very hard to do that. The response from your customer service is very poor. I sent an email few weeks ago for which I did not receive a reply at all. It is great to have very good teaching videos, but without proper customer support, it means nothing. Your customers will understand the value of your videos only when they understand the value of customer support.
varghese
shared this idea
Sara Faatz
responded
We apologize for the inconvenience. We have responded to your request on two different occasions but have not received a response. We will contact you again by email with the instructions on how to redeem the special offer. We will include our recent communications for your review as well. We appreciate your interest in WintellectNOW. Our customers are of the utmost importance to us and we will connect with you again today.